Shipping policy

Shipping with our door to door service!
Due to the current global situation, we are not longer able to ship to the US, Canada and the UK using Australia Post. We are now offering door-to-door services (with signature) for these locations using PacknSend services, which are more expensive but more reliable and much faster.

For All International Orders
Please note that your country may collect a customs tax which is out of our control. We are unable to quote this amount as every country is different. If your local customs ask for an invoice then your order confirmation is your invoice.

Regarding tracking, please note that it is your full responsibility to monitor the tracking delivery of your package. If for any reason you are unable to do this and the item is returned to our shop you will be charged to re-ship the package.

We recommend monitoring the tracking link which we send once your product ships and to contact the shipping provider if you notice a delay.

When will I receive my order?
We are a one woman show right now, so please allow for up to 4 days to fill and ship the order. 

For orders inside Australia, please allow about 2-5 days from the date it has shipped.

Most international orders take between 5 - 10 days to arrive from the shipping date. There are some exceptions to this, such as Greece, Spain, Mexico, Russia or Italy.

Please note that COVID has extended these shipping times significantly.

How can I track my order?
All items are posted though Australia Post or Sendle and can be tracked here:

https://auspost.com.au/mypost/track/#/search

https://try.sendle.com/en-au/tracking

What happens if my product is lost or stolen?
On the very rare occasion, parcels may get lost or stolen. In these situations we lodge an investigation with Australia Post/Sendle to put in an insurance claim, which can take some time. If you have tracked your parcel and it outlines being ‘delivered’, but is missing from your door step or letter box, please contact your local post office facility as it may still be at the PO box, in transit or being re-delivered. Please email us so we can rectify this situation.

My product looks different than in the photograph.
Each piece of Yoni Throne is made from different pieces of wood. as a natural material, they may vary in shade, colour, grain and texture. But they are treated exactly the same way, with love and care. They are oiled and sanded to a very high standard.

Each crystal and stone is completely unique in its colour, shade and energy. It's normal for there to be "inclusions" in your crystal. These may appear like discolourations, cracks, lines, fissures or patterns. Crystals are like us - imperfect - so be aware that your crystal may look different to the photographs online.

For all other items, they are handmade products and may vary from piece to piece.


I would love to sell these products, do you wholesale?
Yes we do! Email us with your enquiry to Shelley@shelleyoak.com.au and we can send you a list of our wholesale prices. We would love these products to reach as many women as possible!